Prices and offers
- Prices shown on the site are per person in a double room unless stated otherwise; single, triple and child prices are confirmed on request.
- The quote sent to you is valid until the date stated in it; after that the price may change depending on availability.
- Requesting an offer from the website is not a booking; the booking is confirmed by written confirmation from our staff.
Confirm booking
- We confirm the booking after receiving the required details and the agreed payment, and you receive the confirmation and service details.
- Traveler names must match their passports; any name error may incur change fees from the service provider.
Payment
- Amounts due and their dates are stated in the booking confirmation or contract.
- Vouchers (hotels, tours and meet-and-greet) are issued after the balance due is paid, unless otherwise agreed in writing.
Changes and cancellation
- You can request a change or cancellation from your agent or from your account in the app.
- Change and cancellation fees are subject to the terms of the hotel, airline and service providers, and are explained to you before the request is carried out.
- Some special fares (offers and discounted flights) are non-refundable, and this is noted in the quote.
During the trip
- Pickup and tour times reach you in the app or from your guide; please keep to them out of respect for the other travelers.
- The order of tours may change due to weather or local conditions, while keeping the program content as far as possible.
The details of each booking (what it includes, payment dates, special cancellation terms) are stated in the booking confirmation or contract, which prevails in case of discrepancy.
Thank you for choosing TourFlow; we wish you a pleasant trip.