Last Refresh: 04/11/2026
This page explains how Marmara Travel With the travel request and booking data we receive via the website, app, phone and chat.
Data we process
- What you write in the request form: name, phone number, destination, travel dates, number of travelers and your notes.
- Booking details on confirmation: traveler names and the travel documents needed to complete the services (hotels, flights and tours).
- A record of our contact with you and the follow-up of your request, so we can serve you without you having to explain again each time.
- Technical data needed to run and protect the site, such as connection and error logs. We do not use advertising cookies.
Do not send card details or passwords in the request form or chat. Payment is made only through the official payment methods our staff sends you.
Why we use it
To understand the trip you want, prepare a suitable quote, contact you to confirm the booking, deliver services with hotels, transport companies and airlines, and follow up with you during the trip. Requesting a quote does not confirm a booking; final confirmation comes from our responsible staff member.
Who can see them
Your request is seen only by the staff authorized to follow it up and by management. We share with service providers (hotels, transport and airlines) only what is needed to fulfil your booking. We don't sell your data or use it for third-party advertising.
Assistant الآلي ومزوّدو Service
"Traveler" مساعد آلي يرد on أسئلتك in Location والمحادثة ويجهّز طلبك للموظف. لتشغيله نرسل نص رسالتك (دون Keypad Cards or كلمات مرور) To مزوّد ذكاء اصطناعي نتعاقد معه، مثل Anthropic (Claude)، ليصوغ Reply, ولا يستعمل المزوّد محادثتك لتدريب نماذجه وفق شروطه. يتولى موظفنا Conversation متى طلبت ذلك.
نستعين بمزوّدين لتشغيل Service: الاستضافة، ورسائل WhatsApp عبر Meta، والسنترال الهاتفي، وبوابة Payment عند تفعيلها. Per منهم سياسته: Anthropic · Meta · WhatsApp.
رسائل Facebook وماسنجر وتعليقات الصفحة
إذا راسلتنا عبر Messenger or Instagram or علّقت on صفحتنا، تصلنا رسالتك واسمك العام in Facebook ومعرّف Conversation, لنرد عليك ونتابع طلبك. No نطلب صلاحيات on حسابك ولا نقرأ إلا ما ترسله إلينا، ولا ننشر شيئًا باسمك.
Saving and protection
We keep records of requests and bookings to follow them up and for accounting and legal obligations. Access is restricted by staff permissions, and the connection to the website is encrypted.
Correct or delete your data
You can ask to see, correct or delete your data. Give your phone number and request number if any. We may need to verify your connection to the data, and deleting what must be kept for an ongoing obligation or legal requirement may not be possible; we'll explain that to you.
requests Delete بياناتك
- Message us on WhatsApp or Email أدناه بعبارة «أطلب Delete بياناتي»، With Number هاتفك (ورقم طلبك or حجزك إن وجد).
- إن كانت محادثتك عبر Facebook or Messenger فاذكر Name Account الذي راسلتنا منه.
- نتحقق From صلتك بالبيانات، ثم نحذفها or نخفي هويتك خلال 30 days", ونبلغك بالنتيجة ورقم Request.
ما يلزمنا حفظه للفواتير والقيود المحاسبية يبقى للمدة التي يفرضها القانون، دون استعماله لأي غرض Last.
Contact and updates
- Message us on WhatsApp
- muayad@marmara-tours.com
- Jordan ,Amman,Swefieh- Complex zara 20
We publish any update to this policy on this page.